We’ve Got You Covered!

We’re all about making you happy with our fresh, tasty treats. But sometimes, things don’t go as planned. Here’s what to do if something’s off with your order.

Please Note (Important!)

All payments are final. We only offer refunds if we’re unable to deliver your order, or if there’s an issue on our end (like damage or incorrect items).

Can I Return My Order?

Here’s the deal:

  • Perishable Products: Since parfaits and yogurts are made fresh, we can’t accept returns once they’ve left us. But don’t worry—if there’s an issue, we’ll sort it out!
  • Damaged or Incorrect Items: If your order isn’t what you expected or arrived in less-than-perfect shape, we’ll make it right with a replacement or refund.

How Do I Request a Refund or Replacement?

It’s super easy:

  1. Reach out to us within 24 hours of delivery.
  2. Share your order details and a picture of the issue (if possible).
  3. Let us know if you’d prefer a replacement or a refund.

When We Can’t Offer a Refund

To keep things fair, here’s what doesn’t qualify:

  • Opened or eaten parfaits (we can’t resell that, can we?).
  • Issues reported after 48 hours of delivery.
  • Incorrect delivery addresses provided at checkout.
  • Orders successfully delivered with no issues reported.

What Happens Next?

  • Replacements: We’ll deliver your corrected order as fast as we can.
  • Refunds: These will be processed within 7 business days after approval.

Still Have Questions?

No stress—we’re here to help. Drop us a message at [[email protected]], and we’ll sort you out.