Our Terms and Conditions

Hey there! Welcome to Melonypine’s world of fresh treats. Before you dive into our parfaits and yogurts, here are a few ground rules to keep things smooth.

Placing an Order

  • When you place an order, make sure your details are correct (name, address, phone number). Wrong details = delivery delays or no delivery at all.
  • Orders are confirmed once you receive a confirmation email or text from us.

Payment Terms

  • All payments must be made upfront at checkout. No payment, no parfait.
  • We accept [Bank transfers, Cards, USSD payment and more].

Please note: Once payment is made, we do not offer refunds unless we are unable to deliver your order.

Delivery

  • We deliver fresh and fast! Make sure you’re around to receive your order at the scheduled time. Our riders will only wait at each location for 5 minutes after which the order will be returned to our production facility.
  • Missed deliveries? No worries—you can reschedule, but extra fees may apply.

Freshness Promise

  • Our products are made fresh and just for you, so be sure to enjoy them right away or store them properly.
  • We’re not responsible for spoilage due to improper storage after delivery.
  • Our parfait can be preserved in your freezer for up to 5 days.

Refunds and Returns

  • We have a whole page dedicated to this! Check out our Returns and Refund Policy.  (Quick note: refunds are only given if we can’t deliver your order.)

Using Our Website

  • All content on our site (pictures, logos, and descriptions) belongs to MelonyPine. Please don’t use it without asking nicely.
  • Any misuse of our website is a no-go—we’ll take legal action if necessary.

Changes to Terms

We can tweak these terms whenever we need to, so be sure to check back often. Once you place an order, you’re agreeing to the latest version of our terms.

Got Questions?

We’re happy to help! Shoot us a message at [[email protected]].